RETURN POLICY - TERM OF SERVICE - PRIVATE POLICY

RETURN POLICY

Return Policy

Effective Date: JULY 14, 2021

If for any reason you are not happy with your order returns and exchanges are accepter.

Items must be unused in original condition and in the original packaging, accompanied with a till receipt.

Goods without a receipt cannot be returned. This does not affect your statutory rights.

Conditions of return

Buyer will be responsible for the return shipping costs and a refund of the item price will be given on inspection of the item. The buyer is responsible for any loss in value.

The following items can't be returned or exchanged

Custom orders, personalised items and sale items are not eligible for returns.

Please contact me if you have any problems with your order shop@by-aae.com.

I don't accept cancellations

But please contact us if you have any problems with your order.

TERMS OF SERVICE

Effective Date: JULY 14, 2021

Please read our Terms and Services carefully before placing any orders on www.by-aae.com. By placing an order, you enter into an agreement with us and accept these Terms and Services. We may modify the Terms and Conditions from time to time. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

This privacy policy applies to :

Visitor of our site;
Customers (including potential customers) who:
Buy products and/or services (including people who will create an account with us, check out as a guest, or redeem vouchers);
Engage with us on social media, sign-up for events, contact us with queries or complaints, or comment on or review products and/or services;

This Site is not intended for children and we do not knowingly collect data relating to children. You must be over 18 years old to use our site www.by-aae.com.

It is important that you read our Privacy Policy when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data.

1. How to shop online?

a. Shipping country

AAE online store only offers products that we design, we handcraft and that are published on our website www.by-aae.com. Browse the site to select the items you like and add them to your shopping cart. Please note that all orders are subject to availability, and items in your shopping cart are not reserved and may be purchased by other customers until you have completed all checkout steps, and received confirmation of your order. You can always view, change or delete items in your shopping cart before you proceed to the checkout.

b. Submitting your order

Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. We will use your email address for delivery notification. Please note that the order will not be valid if we cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old. AAE do not accept orders via email.

c. Payment

Online store purchases can be made with a valid card by a provider accepted by AAE shop online , with Apple Pay or PayPal account. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The total order sum will be checked and reserved against your credit/debit card or marked as pending on your Apple Pay or PayPal account until the time of dispatch from our warehouse. AAE reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address.

d. Order confirmation

You will receive an immediate online confirmation on your screen at the end of the checkout, as well as an email confirmation of your order from AAE.

e. Changes to your placed order

Please note that once your order has been placed and you have received an order confirmation email, it may not be possible to make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact AAE Web Support immediately, by emailing shop@by-aae.com between the hours of 10am – 6pm GMT, Monday – Friday.

2. Pricing Policy and Charges

Prices are shown in British pounds (£/GBP) for shipments to addresses in the UK.

All prices displayed in the AAE online store include UK Value Added Tax (VAT) and exclude shipping fees. The shipping fees, where applicable, will be added to the order at the checkout stage and might differ based on which country your order is shipped to. If your order is being shipped outside of the EU, UK Value Added Tax will be deducted at the point of checkout. Please note that you will be liable for any import taxes that may apply. Please find more information about our delivery charges for each country in our Delivery & Despatch section.

3. Payment

Orders placed in payment below are accepted:

VISA card or MasterCard can be processed online.
Apple Pay or PayPal account can only be processed online.

AAE do not accept orders via email.

When paying by card or Apple Pay / PayPal account, AAE reserves the right to check its validity, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. We reserve the right to deny any purchase. Your card or other payment account will only be debited after your order has been dispatched from the warehouse. The currency used is £/GBP. UK VAT is included in all our prices and will be updated on the online store, when you select shipping country. Please note that all prices and product information on www.by-aae.com are subject to change. We cannot provide information about, or guarantee item availability in our shops via the website; some items that can be seen online are only available, or may be sold out. If you are a UK customer whose card or payement account is not denominated in British pounds (£), the final transaction amount will be calculated in accordance with the applicable exchange rate on the day your card issuer or payement processes the transaction.

4. Delivery & Despatch

Delivery costs are calculated at the checkout. You can refer to our full “Delivery Option” section for full delivery options and pricing. Please note that all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Shipping fees in £ (GBP) will be displayed at the checkout. AAE will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We will dispatch the approved orders as quickly as possible. UK standard delivery normally takes 2-5 working days (Monday – Friday) from the time of placing the order. Delivery times outside the UK may vary depending on where the order is to be delivered. Please note that we only sell items we have in stock or we make place order. Items may sell out during the shopping session, and stock availability will be updated once you reach the checkout. We aim to dispatch all orders when the item will be done within 2 at 5 days (Monday – Friday) with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AAE is not responsible for any delays caused by destination customs clearance processes, or courier delays due to adverse weather conditions etc. If a delivery suffers a delay or if the delivery cannot be dispatched due to the goods not being in stock or other reasons, the customer will be informed about this as quickly as possible or at the latest 10 days after the order was placed. The place of delivery is deemed to be the address that the customer makes known to AAE at the time of registering personal details and placing the order. We do not deliver to the Crown Dependencies (Jersey, Guernsey or Isle of Man) or to British Overseas Territories (Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands or Turks and Caicos Islands). We are also currently unable to process orders from Russian cardholders or deliver to Russian delivery addresses.

a.Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

b.Estimated shipping times

United Kingdom: 2-5 business days

United States: 7-15 business days

Europe: 5-7 business days

Australia, New Zealand and Oceania: 7-15 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

c.Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

5. Colour Variation

We have made every effort to display as accurately as possible the colours of our products that appear on our AAE website. If there are colour variations between the colours shown on the website on your computer and the actual colours of the products, this may be due to the colour reproduction on your computer.

a. Natural variations of materials

Careful consideration is given to the materials used in all our products. Your AAE product is made using the best leathers we can find. Every hide is unique. Tonal variations, marks or scars are natural features of the leather and should not be considered faults. The leathers will show signs of age and, like a favourite pair of jeans, your item may change in colour and develop into an individual piece that you will be proud to wear for years to come.

Our products that use waxed fabrics display a variation of markings that may continue to develop over time. This is a result of the natural waxing process.

6. Transport Warranty

All consignments that are sent are insured by AAE. If you discover any damage to the package before you open it, you must report this to the forwarding company. If you have already opened the consignment when you discover the damage, you must follow the instructions on the back of the return note that is attached to the consignment.

7. Minimum Age

In order to shop at AAE online store you must be at least 18 years old.

8. Privacy Policy

Please see our Privacy Policy page for more details.

9. Applicable Law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by British/English laws. If any local mandatory consumer law provisions are applicable, AAE will consider such provisions and make country specific adjustments. AAE may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

10. Ownership or Rights

All rights, including copyrights at www.by-aae.com remain with AAE Design. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

11. Promotions

Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given. Promotions are subject to commencement and expiry dates as advised. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability. Our general terms and conditions apply.

12. AAE Customer Service

We are here to help and welcome your feedback. If you have questions, complaints or any concern regarding your online purchase or the website you can email us shop@by-aae.com, Mon – Fri 10am – 6pm.

13. Company Information

AAE is a brand based in London, United Kingdom.

14. Translation (Prevail Clause)

In the event there is a conflict between this English version of the Terms and Conditions and a translated version, this English version shall prevail.

PRIVACY POLICY

Effective Date: JULY 14, 2021

Thanks for visiting AAE, we respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights.

By using AAE, you confirm you have agreed to the Terms of Service , and read, and understood this Privacy Policy, and our Cookie Policy.

1. Some key terms

In our Privacy Policy, when we refer to “Users”, we mean our customers who buy and use our Services, including visitors to our sites. We explain who we are in the “Who is AAE?” section below. The users, visitors and customers of, our Users’ sites are “End Users”. Any other capitalised terms not defined in this Privacy Policy have the meanings in our Terms of Service.

2. How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use for our own purposes, such as your information about how you use and interact on our website, including information you submit to our customer support as well as certain information relating to your End Users.

We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.

We also host and process User Content on behalf of our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions. If you are an End User and want to know how a User handles your information, you should check the site's privacy policy, if applicable. If you want to know about what we do for our own purposes, read on.

3. Personal information we collect

We collect various personal information regarding you or your device. This includes the following:

Information you provide to create an Account, specifically email address, first name and last name. If you sign up for Paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card) and we ask you to select your jurisdiction.
Your marketing preferences.
The emails and other communications that you send us or otherwise contribute.
Information you share with us in connection with surveys, contests or promotions.
Information from your use of the Services or Users’ sites. This includes: Informations about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Other information you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).

4. How we collect personal information

We obtain personal information from various sources. We do this in three main ways:

You provide some of it directly (such as by registering email).
We record some of it automatically when you use our Services or Users’ sites (including with technologies like cookies).
We receive some of it from third parties (like when you register for an account using a Third Party Service or when you make payments to us using our payment processor or via a mobile app store).

We’ve described this in more detail below.

a. Personal information you provide

When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your name and email address to register and manage your order. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message email. You might also provide us with information in other ways, including by responding to surveys, submitting a form or participating in contests or similar promotions.

b. Personal information obtained from your use of our Services

When you use our Services, we collect information about your activity on and interaction with our Services, such as pages on our sites you visit and for how long and identifiers associated with your devices. If you’ve given us permission through your device settings, we may collect your location information.

If you are an End User of our Users’ sites, we also get information about your interactions with their sites, though we use this in anonymous, aggregated or pseudonymised form which does not focus on you individually. We use this data to evaluate, provide, protect or improve our Services (including by developing new products and services).

Some of this information is collected automatically using cookies and similar technologies when you use our Services and our Users’ sites. We let our Users control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for performance or security related reasons). You can read more about our use of cookies in our Cookie Policy. Some of this information is similarly collected automatically through your browser or from your device.

5. How we use your personal information

We use the personal information we obtain about you for the following purposes:

Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
Surveys and contests. Administer surveys, contests and other promotions.
Promotion. Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Squarespace and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you.
Advertising. Analyze your interactions with our Services and third parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you.
Customizing the Services. Provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which of Your Sites you most recently edited.
Improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or feature.
Security. Ensure the security and integrity of our Services.
Third party relationships. Manage our vendor and partner relationships.
Enforcement. Enforce our Terms of Service and other legal terms and policies.
Protection. Protect our and others’ interests, rights and property (e.g., to protect our Users from abuse).
Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We process your personal information for the above purposes when:

Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time.
Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:
-To analyse and improve the safety and security of our Services we do this as it is necessary to pursue our legitimate interests in ensuring Squarespace is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.
-To comply with a court order or binding law enforcement request.
-To anonymise and subsequently use anonymised information.
Protecting you and others. To protect your vital interests, or those of others.

Others’ legitimate interests. Where necessary for the purposes of a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analysing the usage of their sites so they can understand trends and improve their services.

6. How we share your personal information

We share personal information in the following ways:

Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage.
Process payments. We transmit your personal information via an encrypted connection to our payment processor.
Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests (such as enforcing our Terms of Service) or prevent fraud or abuse of AAE or our Users or End Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.

7. Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

You can also elect not to receive marketing communications by changing your preferences in your Account or by following the unsubscribe instructions in such communications.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

Our Cookie Policy explains how you can manage cookies and similar technologies.

If you are an End User of one of our User’s sites, you should contact them to exercise your rights with respect to any information they hold about you.

8. How we protect your personal information

While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

9. How we retain your personal information

We retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria. For example, the period we keep your email address. You may delete your email by contacting us at shop@by-aae.com will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Please note that in the course of providing the Services, we collect and maintain aggregated, anonymised or de-personalised information which we may retain indefinitely.

10. How to contact us

If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at shop@by-aae.com.